Effective Date: October 3, 2019
What We Collect
In general, when you create an account or make a purchase on our Site, the types of information we collect from you include your full name, postal address, email address, telephone number, user name, password, shipping addresses and any end-user information for the products purchased, and transaction information. When you make a purchase, a third party service provider that handles payments for us will receive your payment card information. If you contact us directly, we may receive additional information about you, such as the contents of your message or attachments that you may send to us, and other information you choose to provide. If you subscribe to our newsletter, then we will collect certain information about you, such as your email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Site. Additionally, in order to tailor our communications to you and to continuously improve our products and services, we may also ask you to voluntarily provide us with information regarding your scientific areas of interest, experience with our products, contact preferences, and other information that helps us serve you.
How We Collect It
You provide information to us when you (a) create an account on this Site or contact our Customer Service team; (b) place orders with us online, via phone, fax, or other electronic methods; (c) participate in trade shows; (d) interact with our sales and marketing teams; or (e) otherwise provide us with or make available information through other registration and data capturing processes, including other public sources of such data.
In general, when you visit NovoHelix at the Site, when you interact with us in other ways, or you otherwise voluntarily provide us with information, you can choose how much information you share. You can refuse to supply information, with the caveat that it may prevent you from engaging in certain website-related activities.
We may automatically collect other information from or about your devices, including web browser type, your Internet Protocol (IP) address, domain name of your Internet service provider, your city and state, the Site pages that you visit and the time of your visits, and aggregated information that cannot be used to specifically identify you when you use or visit this Site. If you have an account with us, this automatically collected information may be linked to your account.
We also may collect information about you from publicly available sources.
How We Use It
NovoHelix uses information from or about you or your devices:
- to provide, maintain, improve, and enhance our Site;
- to facilitate transactions and payments;
- to identify you as a user of our Site and personalize your experience on our Site such as by providing tailored content and recommendations;
- to understand and analyze how you use our services, to develop new products, services, features, and functionality, and to generate and review reports and data about our user base and service usage patterns;
- to communicate with you, provide you with updates and other information relating to our services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
- to allow you to participate in surveys;
- to contact you via email with information, including promotional information, that we believe will be of interest to you, done either by us or a third party;
- to create anonymous or aggregate data, which we may use for any purpose;
- to conduct market and research analyses;
- to prevent fraudulent transactions, monitor against theft and otherwise protect our users and our business;
- for other purposes for which we provide specific notice at the time the information is collected; and
With Whom We Share It
We do not rent, sell, or share information about you with nonaffiliated companies for their direct marketing purposes, unless we have your permission.
We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
If you connect a third party application to our Site, we may share information with that third party.
If we become involved in or are contemplating a merger, acquisition, sale of assets, joint venture, securities offering, bankruptcy, reorganization, liquidation, dissolution, or other transaction or if the ownership of all or substantially all of our business otherwise changes, we may share or transfer information to a third party or parties in connection therewith.
To the extent permitted by applicable law, we may disclose information to third parties to:
- respond to subpoenas, warrants, or court orders, or in connection with any legal process issued by government or law enforcement officials or private parties, including laws outside of your country of residence;
- protect our rights, reputation, safety and property, or that of our users or others;
- protect against legal liability;
- establish or exercise our rights to defend against legal claims; or
- investigate, prevent, or take action regarding suspected illegal activities, suspected fraud, or as otherwise required by law.
We may share aggregated or anonymous information for any purpose.
We may also disclose information from or about you or your devices with your permission.
Please see Cookies and Other Tools; Do Not Track below.
Cookies and Other Tools; Do Not Track
Disabling cookies may prevent you from using certain features of the Site such as registering or placing orders. If you choose not to take advantage of these interactive features, you can set up your browser to reject cookies or to alert you when a cookie has been sent. The “Help” section of your browser will tell you how to prevent your browser from accepting cookies. To find out more about cookies, including how to see what cookies have been set and how to manage or delete them, visit www.allaboutcookies.org.
Third parties may collect personally identifiable information about an individual user’s online activities over time and across different Internet services when a user uses this Site.
There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
Transfer of Data to Other Countries
We use administrative, physical, and technical measures to safeguard information and help protect it from unauthorized access. All of our website communications are HTTPS based, and provide end to end encryption for any data flowing between NovoHelix and the browser. We also use both passwords and user names to authenticate users on certain portions of our website (i.e. to verify the identity of each registered user). Users are responsible for maintaining the secrecy of their own passwords.
However, no security can be 100% effective, so we cannot guarantee the security of information we maintain. No Internet or email transmission is ever fully secure or error free. Email or other communications sent through this Site may not be secure. You should use caution whenever submitting information through this Site and take special care in deciding which information you provide us with. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us by contacting us at NovoHelix.
If you do not wish to receive certain communications from us, you may opt out by (1) declining to provide us with information about you when registering or at other information gathering points on this Site, or (2) informing us that you no longer wish to receive such communications by emailing us, or (3) unsubscribing from our promotional emails via the link provided in the emails, unless such communications from us are required by law or contract or do not require your consent under applicable laws. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us. If you choose not to provide us with information we collect, you may not be able to access certain of our products or services.
Please see Cookies and Other Tools; Do Not Track above.
We do not knowingly collect personal information from individuals under the age of 13. If you are under the age of 13, please do not submit any personal information through this Site. If you have reason to believe that we may have accidentally received personal information from an individual under age 13, please contact us immediately at NovoHelix.
Access and Correction of Information
You may at any time request access to a summary of personal information from or about you held by us, and request corrections or updates to that information. We will make reasonable efforts to respond promptly to such requests for information in accordance with local laws. Our response to such requests will be limited to information under our direct control.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at NovoHelix. We will promptly correct any information found to be incorrect.